The checklist

All 56 heuristics, in the open.

Every rule we score a page against, across 21 weighted categories. The categories and weights render from the same configuration the audit runs on, so this page cannot drift from what actually scores your site.

Where the 100 points live

Each column is one experience type's rubric; each cell is the category's point weight there. Darker means more of the score rides on it.

Marketing siteE-commerceMarketplaceProductClarity & Messaging151515—Navigation15151515Visual Hierarchy / First Impression101010—Lead Generation Friction10———Content & Copy Quality10———Trust & Credibility101010—Accessibility10101010Mobile Experience10101010SEO-UX Signals5———Performance5555Checkout Friction—10——First Purchase Experience—10——Form & Error UX—5—5Listing & Conversion Friction——10—Search & Discovery——10—Content Quality——5—Clarity & Microcopy———12Scanability & Hierarchy———10Task & Workflow Efficiency———13Onboarding & Empty States———10System Feedback & Recovery———10

Weights in each column sum to 100 — the whole score, allocated before the audit starts. 56 heuristics feed these 21 categories; the full checklist follows.

Clarity & Messaging

15% of score

01Offer stated above the fold — The page says what it is and who it serves before any scroll.

02Audience named — Copy identifies who this is for, not only what it does.

03CTAs promise outcomes — Buttons say what happens next — never bare “Submit” or “Learn more”.

A visitor decides whether to keep reading in a few seconds. If the page cannot say what it is and who it is for in that window, everything below it is wasted. Typical failure: A hero that names the company but never the offer.

Applies to Marketing site · E-commerce · Marketplace

Visual Hierarchy / First Impression

10% of score

07One dominant focal point — Above the fold, the eye is told where to start — by an image, a composed hero, or a deliberate type contrast, never a wall of text.

08Emphasis follows a scale — Headings, body, and captions sit on distinct sizes, and size ranks importance.

09The page looks made — A colour system, styled controls, and differentiated sections — not browser defaults on white.

Hierarchy tells the eye where to go first. Without it a page is a list, and the most important thing on it is whatever happens to be biggest. Typical failure: Three competing elements at the same visual weight above the fold.

Applies to Marketing site · E-commerce · Marketplace

Lead Generation Friction

10% of score

10The CTA keeps its promise — Not an application dressed as a demo.

11What happens next is stated — Response time and process after submitting.

12A path for the not-ready — Pricing, docs, or examples before a sales call.

A call to action is a promise about what happens next. Breaking it costs more than a weak CTA ever would. Typical failure: A CTA that leads to an application rather than the promised action.

Applies to Marketing site

Content & Copy Quality

10% of score

13Written outside-in — The reader’s problem before the product’s vocabulary.

14Scannable structure — Headings and lists carry the argument on a skim.

Copy written from the inside describes the product. Copy written from the outside describes the reader's problem. Typical failure: Feature names invented by the company, unexplained.

Applies to Marketing site

Trust & Credibility

10% of score

15Social proof is attributed — Testimonials carry a name, role, or company.

16Contact details are findable — A real way to reach a real organization.

17Claims come with specifics — Numbers and evidence where adjectives would be cheaper.

Trust is the tax every unknown brand pays. Specific proof lowers it; generic reassurance does not. Typical failure: Testimonials with no name, company, or face attached.

Applies to Marketing site · E-commerce · Marketplace

Accessibility

10% of score

18Body text meets 4.5:1 contrast — Measured, not eyeballed.

19Every control has an accessible name — Icon-only buttons included.

20Images carry meaningful alt text — Describing content, not repeating filenames.

Accessibility failures are the only findings that are also legal exposure, and they usually indicate the same carelessness elsewhere. Typical failure: Body copy under 4.5:1 contrast, or an icon button with no label.

Applies to Marketing site · E-commerce · Marketplace · Product

Mobile Experience

10% of score

21Tap targets at least 44px — Fingers, not cursors.

22No horizontal scroll on phones — The layout fits the viewport it was opened in.

23Content parity — Mobile keeps the page’s core content and actions.

Most first impressions happen on a phone. A desktop-first layout that merely survives on mobile is not the same as one designed for it. Typical failure: Tap targets under 44px, or a layout that scrolls horizontally.

Applies to Marketing site · E-commerce · Marketplace · Product

SEO-UX Signals

5% of score

24Exactly one H1 — And it matches the page’s intent.

25Title and description present — Specific to the page, not the site.

The structural signals search engines read are largely the same ones that make a page scannable to a person. Typical failure: One H1 per page, missing.

Applies to Marketing site

Performance

5% of score

26Layout holds still while loading — Nothing shifts as assets arrive.

27Hero media arrives with the headline — Not seconds after it.

Speed is a feature people feel before they can name it. Layout that shifts while loading reads as broken even when nothing is. Typical failure: A hero image that arrives after the headline has already rendered.

Applies to Marketing site · E-commerce · Marketplace · Product

Checkout Friction

10% of score

28Full cost early — Shipping and taxes before the payment step.

29Guest checkout exists — An account is an invitation, not a toll.

30Reassurance at payment — Security cues and accepted methods where the card number goes.

Surprise at checkout is the single largest cause of abandoned carts. Cost known early converts better than cost revealed late. Typical failure: Shipping cost first disclosed at the payment step.

Applies to E-commerce

First Purchase Experience

10% of score

31No account wall before purchase — The first sale happens before the relationship is assumed.

32Returns findable before buying — Guarantees where the decision is made.

A first purchase is the only one made without trust already established, so every extra requirement is charged against a balance that is still empty. Typical failure: An account wall between the cart and the purchase.

Applies to E-commerce

Form & Error UX

5% of score

33Errors name the fix — Next to the field that needs it.

34Validation waits for intent — No red text on the first keystroke.

Forms are where intent turns into revenue. Every avoidable moment of friction there is measured directly in abandonment. Typical failure: Validation that fires on every keystroke, or errors with no recovery path.

Applies to E-commerce · Product

Listing & Conversion Friction

10% of score

35Listings answer without a click — Price, availability, and next step on the card itself.

36Listing to action is short — No broken or wandering path from interest to commitment.

Scored against the evidence captured at all three viewports.

Applies to Marketplace

Search & Discovery

10% of score

37Search is findable and forgiving — Typos and synonyms still land.

38Filters match real narrowing — The dimensions buyers actually decide on.

39Zero results offers a way forward — Never a dead end.

Scored against the evidence captured at all three viewports.

Applies to Marketplace

Content Quality

5% of score

40Listing content is complete — The images, specs, and details a decision needs.

41Quality is consistent — Across all listings, not just the featured ones.

Scored against the evidence captured at all three viewports.

Applies to Marketplace

Clarity & Microcopy

12% of score

42Controls name their action — Buttons say what happens — never bare “Submit” or the system’s internal term.

43Terminology is consistent — One name per concept, everywhere it appears.

44Microcopy answers the next question — Helper text sits where the doubt happens, not in a docs link.

Inside a product, words are the interface. Every label a user has to decode is a small tax paid on every single use. Typical failure: A primary button that just says “Submit”, or a feature named in internal jargon.

Applies to Product

Scanability & Hierarchy

10% of score

45The key number reads first — On any dashboard, the eye lands on what matters most.

46Tables are built for scanning — Aligned numerals, ranked columns, no decoration where data should be.

47Density has a rhythm — Working screens pack information without turning into noise.

Working screens are read hundreds of times. Hierarchy decides whether each read takes a glance or a search. Typical failure: A dashboard where every metric renders at the same visual weight.

Applies to Product

Task & Workflow Efficiency

13% of score

48Core jobs take few steps — The everyday task is measured in clicks, and it’s a small number.

49Defaults do the remembering — Known context is pre-filled, never asked twice.

50Frequent actions sit shallow — Daily actions are never buried three menus deep.

A signed-in user has already converted — the product now competes on how fast it gets them through their job. Friction here compounds daily. Typical failure: Re-entering context the product already knows, on every run.

Applies to Product

Onboarding & Empty States

10% of score

51The first step is obvious — After signup, one clear thing to do.

52Progress is visible — Multi-step flows say where you are and what remains.

53Empty states teach — A blank screen says what to do first.

Scored against the evidence captured at all three viewports.

Applies to Product

System Feedback & Recovery

10% of score

54Every action answers back — Saves, loads, and long waits announce themselves.

55Destructive actions are guarded — Delete confirms, or undo exists — ideally both.

56Errors keep work safe — A failure explains itself and never eats what the user typed.

In-app trust isn’t testimonials — it’s whether the interface answers back. Silence after a click reads as breakage even when nothing broke. Typical failure: A destructive action with no confirmation and no undo.

Applies to Product